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Fluent Support Pro – WordPress Plugin changelog

Release notes for every version we have on record, newest first.

Latest 2.5.0 · 2 Nov 2026 40 versions Since Jul 2023

2026 15 versions

2.5.0 Latest 2 Nov 2026 5 new1 improved8 fixed
New
  • Scheduled Replies (Pro) — send later, then edit, send now or cancel
  • System Admin Tools — Cron Job Monitor, Database Health and Data Cleanup
  • Workflow editor shows each workflow as a flow of steps, with a run log (Pro)
  • Site admins can edit customer messages to remove sensitive data
  • Text/Markdown (.txt, .md) attachments
Improved
  • Email replies keep the ticket status, like portal replies (Pro)
Fixed
  • Report charts dropped the last day, and some counts were off
  • Help Scout, Freshdesk and Zendesk migrations shifted afternoon times by 12 hours
  • Timesheet filters and mailbox restrictions (Pro)
  • Several workflow conditions and actions (Pro)
  • Bulk replies lost formatting and links
  • Emailed replies with only an attachment were rejected (Pro)
  • UI and Dark Mode issues
  • Security through ongoing audits and hardening.
2.4.7 23 Oct 2026 4 new6 improved3 fixed2 changed
New
  • Ticket list sidebar views with live counts (My Work, Needs Attention, Priority, Status, Saved Filters, Tags)
  • Redesigned Customers list and profile with smart search, sorting and bulk block/unblock
  • S3-compatible storage: DigitalOcean Spaces, Wasabi, Backblaze B2 and MinIO (Pro)
  • "Default" AI model option that follows the recommended model
Improved
  • Faster admin; each page loads only its own code (about 73% less to download)
  • Dark Mode reworked across the plugin
  • Admin and Customer Portal now fit phones and tablets
  • Remote storage keeps Dropbox and Google Drive files private and delivers email attachments reliably (Pro)
  • Redesigned ticket activity, sidebar widgets and dashboard cards
  • AI reply drafts are shorter and in the customer's language (Pro)
Fixed
  • Piped emails showing raw HTML or entity text for some characters (Pro)
  • Reply editor issues with saved drafts
  • Wide images in a ticket getting cut off
Changed
  • Note: The Customer Portal ticket list is now a plain list (.fs_ticket_list, .fs_ticket_item) instead of a table, and the logout menu is a button. If your theme or custom CSS styled the old table markup, please review it
  • Note: Dropbox users may need to reconnect once to grant the new read permission (Pro)
2.4.5 9 Oct 2026 9 new6 improved6 fixed
New
  • Remote Portal (Pro) — serve the Customer Portal on your main site, connected with a one-time key
  • Workflow triggers On Ticket Reopened, On Agent Response, On Agent Assigned and On Customer Feedback, plus Ticket Tags, Ticket Source, Agent Priority and Feedback conditions (Pro)
  • Email piping handles auto-replies, bounces and automated mail with a loop guard, and threads replies by signed email references (Pro)
  • Bulk actions to change priority or product, reopen tickets and remove tags
  • Ticket view shortcuts for next/previous ticket and close, and a Ticket Stats sidebar widget
  • Advanced filter by ticket source, and a "Waiting for your reply" badge in the Customer Portal
  • Inbox From name can be the inbox name, the replying agent or a custom template
  • MCP tools to edit, delete and publish draft replies, bulk reply, and a duplicate-reply guard
  • Fluent_support/agent_feedback_received action when a customer rates a reply
Improved
  • An agent reply is held for review when the customer wrote again while it was being typed
  • Agent signatures now come from the {{agent.signature}} smartcode in email templates
  • Customer Portal signup follows the WordPress "Anyone can register" setting and uses FluentAuth forms when available
  • Agent-initiated tickets read like an email from the agent
  • Faster dashboard, agent list and ticket view; all API dates in site time
  • Collapsible settings sidebar and translation coverage across the admin and portal
Fixed
  • Approved drafts are sent as their author, not the approver
  • Importers calculate reply, first response and close times correctly
  • Activity log cleanup deleted every log when retention was set to 0
  • Auto-close without a response skipped close emails and workflows (Pro)
  • Dropbox and Google Drive uploads failing after a token refresh (Pro)
  • Security through ongoing audits and hardening.
2.4.0 15 Sep 2026 9 new8 improved10 fixed
New
  • Advanced Reports suite (Pro) — Ticket Overview, Agent Performance, Product Insight, Business Boxes and Activity reports with date-range filters and comparison charts
  • AI Ticket Audit report (Pro) — audit tickets with OpenAI, Gemini or Anthropic and filter results by mood
  • Historical Snapshots for Advanced Reports (Pro) — data captured every 6 hours, with a Live / Snapshot comparison selector
  • Growth metrics and activity grid in Agent Performance, plus product interaction counts in Product Insight (Pro)
  • Google reCAPTCHA (v2 and v3) for the Customer Portal ticket form
  • Date range custom field type (Pro) — one field for start and end dates
  • Category(Post) filter for Knowledge Base article suggestions (Pro)
  • Customer Portal prompts customers to confirm a changed account email via a signed verification link, and merges any unlinked customer record already collecting tickets at that address
  • Fluent_support/merging_customer_records action so add-ons can move their own data when two customer records merge
Improved
  • Keyboard-accessible ticket rows and responsive report tables, charts and toolbars
  • Product dropdowns are alphabetized and searchable; fallback agent is now a searchable dropdown
  • Half-hourly background tasks now run through Action Scheduler and reconcile automatically
  • Per-agent report metrics use grouped queries instead of one query per agent, and mailbox restrictions are resolved once per request
  • Consistent input and select heights in the admin UI; scoped date-range picker styles
  • Report stat numbers now use thousand separators
  • Translation coverage for admin strings — theme modes, ticket sidebar, report tabs, date shortcuts, workflow list and more
  • (MCP) Silent close option for the close-ticket tool
Fixed
  • Product filter on the ticket list — cleared filters, filter routing and per-product ticket counts
  • Business Boxes report showing waiting tickets from the wrong mailbox
  • Two-factor and login expiry parsed as UTC, expiring early on non-UTC sites
  • Literal backslashes were stripped from ticket and reply content, including piped emails (Pro)
  • Duplicate Cc line on the first message of a ticket thread
  • Agent-initiated outreach email showing the internal log message instead of the agent's reply for {{ticket.content}}
  • Long ticket titles overflowing instead of wrapping on the ticket view; ticket title typography
  • Inline attachments without a placeholder are now visible in the ticket thread (Pro)
  • Ticket category ordering and stale category IDs in custom field options (Pro)
  • Security through ongoing audits and hardening.
2.3.2 19 Aug 2026 1 new2 improved2 fixed
New
  • Added checksum-based signed updater.
Improved
  • Compatibility with WordPress 7.1
  • Updated the Gemini model list in AI Model Setup
Fixed
  • Security through ongoing audits and hardening.
  • Missing FluentBoards documentation URL to integration statuses.
2.3.0 13 Jul 2026 8 new5 improved8 fixed1 security
New
  • MCP (Model Context Protocol) server integration — AI agents can now connect directly to Fluent Support tickets, conversations, and customer data via a standards-based MCP interface; configurable from a new MCP Settings page
  • Multi-provider AI support — choose between OpenAI, Gemini, and Anthropic as your AI backend from the new AI Model Setup settings page; provider and model are independently configurable
  • FluentCart workflow conditions (Pro) — branch automations on customer purchase history with three new conditions: Customer Purchased Product, Customer Purchased Package (Variation), and Customer Has Active License; enables product-tier routing and SLA enforcement automatically
  • Easy Digital Downloads workflow conditions (Pro) — same set of commerce conditions (Purchased Product, Purchased Variation, Has Active License) now available for EDD customers
  • Change Priority workflow action (Pro) — set a ticket's priority automatically as a workflow action step
  • CLI migration support for Zendesk and HelpScout — import tickets, customers, and conversations via WP-CLI
  • Load-more pagination for Previous Conversations sidebar widget
  • Remote product search in Workflow commerce conditions — searchable product/variation picker for large catalogs
Improved
  • AI response content now renders markdown (bold, lists, code blocks) correctly when inserted into the reply editor
  • Workflow trigger fires an internal notification to assigned agents when an automation runs
  • Previous ticket query scoped to agent visibility, preventing data leakage in the sidebar widget
  • Redesign ticket watchers widget with collapsible toggle
  • Redesign customer/agent ticket list thread, label with role icon badge
Fixed
  • Agent @mention search failing with large agent lists — search is now server-side
  • Inline pasted images not appearing correctly in sent email notifications
  • Email addresses in internal notes being auto-converted to clickable hyperlinks
  • Repeated replies closing tickets due to sticky close_ticket flag persisting across responses
  • Attachment limit error message now shows the configured maximum instead of a generic message
  • Agent signature and shortcode not applied in agent-initiated ticket notification emails
  • Mailbox Settings error notification not displaying (wrong $notify call signature)
  • Active navigation link using incorrect background color design token
Security
  • Restricted saved reply access and sanitized agent AI guidelines input
2.2.1 23 May 2026 1 new1 improved1 fixed1 security
New
  • Grid view layout for the ticket list
Improved
  • Unified and improved dynamic support menu UI structure
Fixed
  • Fixed issue with time tracking where working minutes were showing as null
Security
  • Hardened ticket ID resolution in Customer Portal policy
2.2.0 20 May 2026 6 new4 improved5 fixed
New
  • Internal Notifications module — agents now receive real-time in-app notifications for @mentions, ticket assignments and reassignments, customer replies, ticket close/reopen events, and Workflow triggers; fully configurable per event category with a self-notification toggle
  • FluentBooking integration — insert available time slots from ticket replies, view upcoming meetings in the ticket sidebar, and log scheduled-meeting notes automatically
  • Public ticket numbers with optional prefix support — configurable serial numbers display in email notifications, ticket UI, and Customer Portal; admins can set a minimum ticket number and per-product prefix via the fluent_support/ticket_prefix filter
  • FluentCommunity as a global Customer Portal destination, embedding Fluent Support inside a FluentCommunity space
  • Fluent_support/ticket_content_before_render, fluent_support/ticket_content_after_render, fluent_support/response_content_before_render, and fluent_support/response_content_after_render filters for developer control over ticket and response content rendering
  • Signing Secret support for Slack and Telegram webhooks while maintaining compatibility with existing integrations.
Improved
  • Customer portal destination setting — choose where ticket links in email notifications redirect (Customer Portal, WooCommerce My Account, or FluentCommunity)
  • Attachment handling for agent-created ticket emails and pasted inline images
  • Dark mode visibility for filters, switches, radios, tables, and reply controls
  • Refined the ticket reply composer UI for a smoother and more intuitive reply-writing experience.
Fixed
  • Customer Portal not immediately reflecting ticket status changes applied by a Workflow action (e.g., auto-close on customer reply)
  • Fluent Support admin font (Inter) leaking into WordPress admin chrome outside Fluent Support pages
  • Dark mode toggle switch colors in Global Settings
  • Global Settings page design inconsistencies
  • Shortcode attribute not normalizing to lowercase
2.1.1 10 Apr 2026 3 fixed
Fixed
  • Fixed an issue where the global ticket summary was not rendering outside Fluent Support pages
  • Fixed Slack notification sending issue (Pro)
  • Fixed activity log staff filter dropdown collapsing issue
2.1.0 9 Apr 2026 7 new2 improved7 fixed
New
  • Added Agent Groups to organize support teams and enable smart ticket distribution
  • Added Agent Signature option for support agents
  • Added Agent-Initiated Tickets (agents can create tickets on behalf of customers)
  • Added new email template for Agent-Initiated Tickets
  • Added file upload integration with Cloudflare R2 and Amazon S3 (Pro)
  • Added Dynamic Sidebar Widgets system (hook-based, supports PHP and Vue components)
  • Added fluent_support/should_send_notification filter to control notification delivery across channels
Improved
  • Improved overall security
  • Optimized database queries for better performance
Fixed
  • Fixed Fluent Boards integration action availability in free version when plugin is active
  • Fixed portal signup visibility issue when using shortcode attribute
  • Fixed “Close Ticket Silently” not suppressing email notifications
  • Fixed incorrect syncing of customer status with FluentCRM
  • Fixed advanced filter deletion issue in tickets list
  • Fixed theme mode toggle visibility issue
  • Fixed untranslated strings in advanced filter options
2.0.6 5 Mar 2026 1 new1 improved7 fixed
New
  • Zendesk migration improvement to collect archived tickets and resume previous migrations
Improved
  • Core PHP framework
Fixed
  • Onboarding dark mode design issue
  • Bulk option checkbox now visible by default
  • Ticket list not updating after bulk actions
  • File upload limit validation issue after deleting previously uploaded files
  • WordPress admin bar overlapping Fluent Support menu
  • Agent reply count in reports incorrectly including internal notes
  • Error when navigating directly to a ticket URL due to window.history.state being null
2.0.5 2 Mar 2026 3 new2 improved8 fixed
New
  • Admin Dashboard Dark Mode
  • Support for OpenAI GPT-5.2 & GPT-5.2 Chat models
  • View Tickets (Read Only) permission
Improved
  • Faster ticket list loading
  • Optimized large-scale Zendesk migration
Fixed
  • Draft Reply permission issue
  • Attachment links during ticket merge
  • Ticket content unordered list formatting
  • Integration settings save button visibility
  • “Waiting Since” tooltip date display
  • Saved Replies left menu link
  • Login page styling issue
  • Date range picker responsive layout
2.0.2 9 Feb 2026 7 fixed
Fixed
  • Fixed an issue where current ticket watchers were not displaying in the ticket list.
  • Fixed an issue where ticket merging could fail from the ticket view page.
  • Fixed an issue where reCAPTCHA settings were not saving properly.
  • Fixed a responsiveness issue with the bulk actions bar in the ticket list.
  • Fixed issues related to ticket migration.
  • Fixed a customer profile update issue by treating customer IP fields as strings.
  • Fixed a styling issue with the Ticket Merge dialog buttons.
2.0.1 6 Feb 2026 2 improved1 fixed
Improved
  • Improved onboarding completion UI and post-onboarding navigation
  • Improved sanitization and validation handling
Fixed
  • Fixed Saved Replies modal showing stale content when editing
2.0.0 5 Feb 2026 1 new4 improved5 fixed13 changed
New
  • Added Reports Stats API for product/business-specific insights.
Improved
  • Improved Frontend Support Portal responsiveness and theme compatibility.
  • Refactored Customer Portal SCSS variables for easier dark mode implementation.
  • Updated core PHP framework; resolved PHP 8.4 compatibility issues.
  • Improved input sanitization and validation.
Fixed
  • Resolved issue where pressing Enter caused page reload instead of submitting forms.
  • Fixed Block Editor styles not applying correctly on Customer Portal.
  • Fixed WordPress 6.9 admin text editor toolbar compatibility issues.
  • Fixed database table error when Activity Log feature was disabled.
  • Fixed auto password generation issue for new users with empty password fields.
Changed
  • Complete admin interface redesign with a modern layout.
  • Full RTL (Right-to-Left) language support across the interface.
  • Fully mobile-responsive experience across all modules.
  • Revamped menu structure with dropdowns for better organization.
  • Responsive hamburger menus for Main Menu, Settings, and Reports.
  • Drag & Drop Image Upload for tickets.
  • Ticket List Display Settings: manage layout and element visibility directly from the Display Settings icon.
  • Compact Ticket List Layout for faster scanning and higher information density.
  • Keyboard Shortcuts: Enable via Plugin Settings → Global Settings → Enable Keyboard Shortcuts. Click “Keyboard Shortcuts” to view all available commands.
  • Migrated components to Options API and refactored Vue components for better performance.
  • Prevented unnecessary API calls in Reports module.
  • Separated personal reports from agent performance reports.
  • Selected date range persists when switching report tabs.

2025 10 versions

1.10.4 21 Nov 2025 1 improved1 fixed
Improved
  • Updated License Server
Fixed
  • Issue with attachments not showing from third-party storage.
1.10.3 17 Nov 2025 1 fixed
Fixed
  • Paid Memberships Pro widget was not visible for some customers.
1.10.1 3 Nov 2025 1 fixed
Fixed
  • Fixed undefined safeUnserialize method error
1.10.0 23 Oct 2025 5 new1 improved
New
  • Fluent Cart product purchase widget in the ticket sidebar.
  • Fluent Cart product and order options in custom fields.
  • Workflow trigger based on Fluent Cart product and order from custom fields.
  • Option to integrate the customer portal into the Fluent Cart customer dashboard.
  • Multi-select option for product filtering in tickets.
Improved
  • Refined plugin performance for increased speed and efficiency.
1.9.2 20 Aug 2025 2 new3 improved2 fixed
New
  • Product assignment to tickets in Workflow Actions.
  • Support for custom field data in Outgoing Webhooks.
Improved
  • Click-to-copy shortcode functionality on the Global Settings page.
  • Smart code selection dropdown in Email Settings with click-to-insert functionality in WP Editor.
  • Dash icon updated.
Fixed
  • CSRF issue fixed on Report Export – nonce verification.
  • Error during AI activity log cleanup.
1.9.1 15 Jul 2025 3 improved10 fixed
Improved
  • After selecting the portal page, it now displays the page name along with the page ID.
  • Enhanced data validation when creating a customer through the "Create Ticket on Behalf of Customer" module.
  • Added a filter to control the display of bottom borders in email templates.
Fixed
  • Custom field “required” validation not working under certain conditions.
  • Start date does not display correctly in the Paid Memberships Pro widget.
  • Design conflict with the Blocksy theme in the customer portal.
  • Translation issues across various modules.
  • Agents unable to edit additional data fields.
  • Custom fields do not render properly in the admin portal when creating a ticket on behalf of a customer.
  • Selected product displayed as ID instead of name in view ticket module.
  • Change customer option showed only the current customer ID instead of the full list.
  • Workflow didn’t work when Fluent Community plugin was inactive.
  • Attachment access issue on symlinked servers using realpath.
1.9.0 28 May 2025 3 new2 improved7 fixed
New
  • Integration with Fluent Community. (Pro)
  • Informational replies on admin ticket responses.
  • Help Scout, Freshdesk & Zendesk Ticket Migration Now Available in Free Version.
Improved
  • Internal note functionality now works for closed tickets.
  • Responses in closed tickets can now be edited.
Fixed
  • Error message shown for the Priority field when the Product is required in the customer portal.
  • Fatal error triggered by the Share Essentials weekly cron job.
  • Customer responses not displaying in agent response stats within agent reports.
  • Incorrect ticket response count shown in today's stats.
  • Broken media upload CSS in the page editor caused by the [fluent_support_admin_portal] shortcode.
  • "Waiting For Reply" filter not working in advanced filtering.
  • Responsive issues in the Agent Portal.
1.8.8 22 Apr 2025 9 fixed
Fixed
  • Ticket status was not displaying correctly on the ticket view page in the customer portal.
  • File types, quantity limits, and file sizes were not displaying correctly in the customer portal.
  • Missing translations in the customer portal.
  • Changes to ticket form configurations were not reflecting in the customer portal.
  • Removed unnecessary API call on the customer portal page.
  • Custom field not updating correctly via REST API.
  • Issue with Fluent Form and Fluent CRM integration.
  • Issues with updating actions in the workflow.
  • Issue with conflicting forms in the customer portal's registration and password reset process.
1.8.7 20 Mar 2025 3 improved11 fixed
Improved
  • Enhanced and refined the Customer Portal UI/UX.
  • New block editor for the updated Customer Portal layout.
  • Resume options for incomplete Freshdesk ticket migrations.
Fixed
  • Images pasted directly are deleted after some time.
  • Unable to edit customers with no name in the customer list.
  • Attachment issue when creating a ticket from Fluent Forms.
  • Issue with unchecking agent permissions.
  • Missing option to delete custom fields during creation.
  • Creating an action in a workflow also creates a duplicate action.
  • Advanced filter does not work when a multi-select option is selected.
  • Unable to assign users to a new business box if the current one is restricted to agents.
  • Product not displaying in WooCommerce widget.
  • Conditional logic for custom fields not working properly when creating a ticket from the admin portal.
  • Direct copy-paste of images was not functioning properly in multisite.
1.8.6 28 Feb 2025 3 fixed
Fixed
  • Textdomain Consistency: Standardized all translation string textdomains across the plugin for better internationalization support.
  • Enhanced Security: Implemented proper data escaping and improve overall plugin security.
  • Media Protection: Reinforced security measures for attachment uploads by restricting direct access to image directories and implementing proper file path validation.

2024 7 versions

1.8.5 26 Dec 2024 3 new10 fixed
New
  • Agent Time Tracking (Pro)
  • Saved search (Pro)
  • Keyboard Shortcuts
Fixed
  • Issue where the Customer Portal's rich text editor reverted to a basic editor upon reload.
  • Recaptcha functionality issue in the Customer Portal.
  • WorkFlow action sequence title issue.
  • Issue where embedded content appeared in preformatted form in the reply message after reloading.
  • Compatibility issue with the Sequential Order Plugin.
  • 404 error page not showing when an incorrect ticket number is entered in the ticket view URL.
  • Error message displaying when the Customer Portal loads.
  • Notes within a closed ticket becoming non-editable.
  • Restricted agents being incorrectly assigned to a mailbox through the ticket dashboard's bulk action feature.
  • Email verification message translation and verification message hooks not functioning properly.
1.8.2 25 Sep 2024 2 new8 fixed
New
  • Workflow action sequence (Pro)
  • Direct paste image in WP Editor
Fixed
  • Required sign not visible for product options marked as required during ticket creation
  • Reply button toggle option not working in the admin portal
  • Issue with the route URL on the All Tickets page
  • Filter not refreshing in the Customer Portal after clicking the (❌) icon in the search field
  • OpenAI routing issue resolved
  • CSS issue related to ticket filter theme in the Customer Portal
  • Responsive issue on the view ticket page
  • After importing tickets from another SaaS platform, the agent is imported but not synchronized with the system
1.8.1 10 Sep 2024 2 fixed
Fixed
  • Email verification vulnerability issue in signup
  • Customer portal ticket fetching vulnerability issue
1.8.0 15 Aug 2024 4 new7 fixed
New
  • Integration with OpenAI (Pro)
  • Product Filter and sorting option in customer portal
  • Email verification in sighup for customer
  • Two-FA in signing for customer
Fixed
  • Freshdesk ticket migration issue
  • Response message not being saved correctly in the auto-close settings
  • Data remaining in the "Create Customer" form after creating a customer in the Customers module
  • Form not resetting after creating a new ticket on behalf of a customer from the dashboard by support staff
  • Shortcode always being pasted below the content
  • Tickets still being deletable even when the "Delete Ticket" permission is unchecked
  • Workflow issue when the ticket-closing condition is triggered
1.7.90 28 May 2024 6 new11 fixed
New
  • Activity Trends by Time of Day (Pro)
  • Integration with Fluent Boards (Pro)
  • Integrations Logs
  • Upload ticket attachments to their respective ticket folders in Google Drive, organized accordingly (Pro)
  • Duplicate or clone workflows (Pro)
  • Required option in product field (Pro)
Fixed
  • If the site language is not set to English, the workflow always defaults to manual mode
  • Inbox identifier css issue in all tickets table
  • If anyone choose View dashboard and draft_reply then it will not show any tickets
  • Freshdesk ticket migration issue
  • Zendesk ticket migration issue
  • Clicking the "Import Tickets" button in the ticket migration module opens multiple modals simultaneously
  • Issue with Bookmark
  • When the file name is too long, the file will not upload during ticket creation or in responses
  • If a restriction is applied to a specific business box, it still appears on the dashboard
  • MemberPress integration to show separate lists for recurring and non-recurring subscriptions
  • The WooCommerce widget is not shown on the 'View Customer' page
1.7.80 3 Apr 2024 5 new10 fixed
New
  • Restrict business boxes for specific agents
  • Ticket search feature in customer portal
  • MemberPress Integration
  • Option to resume the migration process for the last incomplete ticket in Helpscout (Pro)
  • Display the exact time of ticket or response creation upon hovering over it in the admin portal
Fixed
  • Attachment download issue in email piping
  • BetterDocs integration issue
  • Agent Only field isn't displaying into the ticket
  • Draft Reply approve button issue with attachment
  • There is an issue with exporting the agent report time
  • The Gravatar image link is causing a PHP 8.2 deprecated issue
  • The issue with the "Enable Reply from Telegram" button in Telegram
  • The Auto Close Settings are not saving
  • Helpscout ticket migration issue
  • When responding to emails in German, create a new ticket instead of replying.
1.7.72 10 Jan 2024 6 fixed
Fixed
  • Notification integration settings issue
  • Displaying an incorrect assigned agent name
  • Links open in same tab issue
  • Telegram reply issue
  • Required functionality is not working in the conditional field
  • Ticket status issue

2023 8 versions

1.7.71 23 Dec 2023 1 fixed
Fixed
  • Email Piping Ticket Created Discord Notification Issue fixed
1.7.7 13 Dec 2023 5 new4 fixed1 security
New
  • Trigger Fluent CRM automation within workflow (Pro)
  • Agent feedback in ticket response (Pro)
  • Agent permission for save response as draft
  • New shortcode for agent title signature in the inbox settings
  • Custom registration field using hooks
Fixed
  • Agent can assign ticket without permission
  • The time duration displayed for ticket creation and response creation is inconsistent
  • Open a new thread in email for every response created
  • Translation issue
Security
  • MySQL orderby security issue fixed
1.7.6 7 Nov 2023 2 improved1 fixed1 changed
Improved
  • Improved File Upload
  • Improved UI
Fixed
  • Dropbox and Google Drive File Upload Issues Fixed
Changed
  • Full Rewrite of the File Upload & Remote Driver System
1.7.5 1 Nov 2023 3 fixed
Fixed
  • Ticket id not included in outgoing webhook
  • Update and delete issue in saved reply
  • Time difference issue in saved reply
1.7.4 31 Oct 2023 4 fixed
Fixed
  • Freshdesk migrator issue
  • Added a few missing translations
  • Summary report issue fixing for products and business inbox
  • File upload and view issue for 3rd party
1.7.3 23 Aug 2023 2 new3 fixed
New
  • Report by Product(Pro)
  • Report by Business Inbox(Pro)
Fixed
  • Create ticket issue for required fields is fixed
  • Custom field not showing in the add field from
  • Added missing translations
1.7.2 17 Jul 2023 2 fixed
Fixed
  • Create ticket issue for required fields is fixed
  • Custom field not showing in the add field from
1.7.0 14 Jul 2023 5 new5 fixed
New
  • Support email cc
  • Option to set dedicated mailbox for webhook
  • Business box added in the workflow action and condition list
  • Support file attachment upload in third party (Google Drive and Dropbox)
  • Zendesk migrator
Fixed
  • Work action ordering issue
  • Custom field required in conditional form
  • Conditional form rendering issue
  • Ticket create using API endpoint
  • Freshdesk migrator issue