Back to Fluent Support Pro – WordPress Plugin
Fluent Support Pro – WordPress Plugin changelog
Release notes for every version we have on record, newest first.
Latest 2.5.0 · 2 Nov 2026
40 versions
Since Jul 2023
2026 15 versions
2.5.0 Latest 2 Nov 2026 5 new1 improved8 fixed
New
- Scheduled Replies (Pro) — send later, then edit, send now or cancel
- System Admin Tools — Cron Job Monitor, Database Health and Data Cleanup
- Workflow editor shows each workflow as a flow of steps, with a run log (Pro)
- Site admins can edit customer messages to remove sensitive data
- Text/Markdown (.txt, .md) attachments
Improved
- Email replies keep the ticket status, like portal replies (Pro)
Fixed
- Report charts dropped the last day, and some counts were off
- Help Scout, Freshdesk and Zendesk migrations shifted afternoon times by 12 hours
- Timesheet filters and mailbox restrictions (Pro)
- Several workflow conditions and actions (Pro)
- Bulk replies lost formatting and links
- Emailed replies with only an attachment were rejected (Pro)
- UI and Dark Mode issues
- Security through ongoing audits and hardening.
2.4.7 23 Oct 2026 4 new6 improved3 fixed2 changed
New
- Ticket list sidebar views with live counts (My Work, Needs Attention, Priority, Status, Saved Filters, Tags)
- Redesigned Customers list and profile with smart search, sorting and bulk block/unblock
- S3-compatible storage: DigitalOcean Spaces, Wasabi, Backblaze B2 and MinIO (Pro)
- "Default" AI model option that follows the recommended model
Improved
- Faster admin; each page loads only its own code (about 73% less to download)
- Dark Mode reworked across the plugin
- Admin and Customer Portal now fit phones and tablets
- Remote storage keeps Dropbox and Google Drive files private and delivers email attachments reliably (Pro)
- Redesigned ticket activity, sidebar widgets and dashboard cards
- AI reply drafts are shorter and in the customer's language (Pro)
Fixed
- Piped emails showing raw HTML or entity text for some characters (Pro)
- Reply editor issues with saved drafts
- Wide images in a ticket getting cut off
Changed
- Note: The Customer Portal ticket list is now a plain list (.fs_ticket_list, .fs_ticket_item) instead of a table, and the logout menu is a button. If your theme or custom CSS styled the old table markup, please review it
- Note: Dropbox users may need to reconnect once to grant the new read permission (Pro)
2.4.5 9 Oct 2026 9 new6 improved6 fixed
New
- Remote Portal (Pro) — serve the Customer Portal on your main site, connected with a one-time key
- Workflow triggers On Ticket Reopened, On Agent Response, On Agent Assigned and On Customer Feedback, plus Ticket Tags, Ticket Source, Agent Priority and Feedback conditions (Pro)
- Email piping handles auto-replies, bounces and automated mail with a loop guard, and threads replies by signed email references (Pro)
- Bulk actions to change priority or product, reopen tickets and remove tags
- Ticket view shortcuts for next/previous ticket and close, and a Ticket Stats sidebar widget
- Advanced filter by ticket source, and a "Waiting for your reply" badge in the Customer Portal
- Inbox From name can be the inbox name, the replying agent or a custom template
- MCP tools to edit, delete and publish draft replies, bulk reply, and a duplicate-reply guard
- Fluent_support/agent_feedback_received action when a customer rates a reply
Improved
- An agent reply is held for review when the customer wrote again while it was being typed
- Agent signatures now come from the {{agent.signature}} smartcode in email templates
- Customer Portal signup follows the WordPress "Anyone can register" setting and uses FluentAuth forms when available
- Agent-initiated tickets read like an email from the agent
- Faster dashboard, agent list and ticket view; all API dates in site time
- Collapsible settings sidebar and translation coverage across the admin and portal
Fixed
- Approved drafts are sent as their author, not the approver
- Importers calculate reply, first response and close times correctly
- Activity log cleanup deleted every log when retention was set to 0
- Auto-close without a response skipped close emails and workflows (Pro)
- Dropbox and Google Drive uploads failing after a token refresh (Pro)
- Security through ongoing audits and hardening.
2.4.0 15 Sep 2026 9 new8 improved10 fixed
New
- Advanced Reports suite (Pro) — Ticket Overview, Agent Performance, Product Insight, Business Boxes and Activity reports with date-range filters and comparison charts
- AI Ticket Audit report (Pro) — audit tickets with OpenAI, Gemini or Anthropic and filter results by mood
- Historical Snapshots for Advanced Reports (Pro) — data captured every 6 hours, with a Live / Snapshot comparison selector
- Growth metrics and activity grid in Agent Performance, plus product interaction counts in Product Insight (Pro)
- Google reCAPTCHA (v2 and v3) for the Customer Portal ticket form
- Date range custom field type (Pro) — one field for start and end dates
- Category(Post) filter for Knowledge Base article suggestions (Pro)
- Customer Portal prompts customers to confirm a changed account email via a signed verification link, and merges any unlinked customer record already collecting tickets at that address
- Fluent_support/merging_customer_records action so add-ons can move their own data when two customer records merge
Improved
- Keyboard-accessible ticket rows and responsive report tables, charts and toolbars
- Product dropdowns are alphabetized and searchable; fallback agent is now a searchable dropdown
- Half-hourly background tasks now run through Action Scheduler and reconcile automatically
- Per-agent report metrics use grouped queries instead of one query per agent, and mailbox restrictions are resolved once per request
- Consistent input and select heights in the admin UI; scoped date-range picker styles
- Report stat numbers now use thousand separators
- Translation coverage for admin strings — theme modes, ticket sidebar, report tabs, date shortcuts, workflow list and more
- (MCP) Silent close option for the close-ticket tool
Fixed
- Product filter on the ticket list — cleared filters, filter routing and per-product ticket counts
- Business Boxes report showing waiting tickets from the wrong mailbox
- Two-factor and login expiry parsed as UTC, expiring early on non-UTC sites
- Literal backslashes were stripped from ticket and reply content, including piped emails (Pro)
- Duplicate Cc line on the first message of a ticket thread
- Agent-initiated outreach email showing the internal log message instead of the agent's reply for {{ticket.content}}
- Long ticket titles overflowing instead of wrapping on the ticket view; ticket title typography
- Inline attachments without a placeholder are now visible in the ticket thread (Pro)
- Ticket category ordering and stale category IDs in custom field options (Pro)
- Security through ongoing audits and hardening.
2.3.2 19 Aug 2026 1 new2 improved2 fixed
New
- Added checksum-based signed updater.
Improved
- Compatibility with WordPress 7.1
- Updated the Gemini model list in AI Model Setup
Fixed
- Security through ongoing audits and hardening.
- Missing FluentBoards documentation URL to integration statuses.
2.3.0 13 Jul 2026 8 new5 improved8 fixed1 security
New
- MCP (Model Context Protocol) server integration — AI agents can now connect directly to Fluent Support tickets, conversations, and customer data via a standards-based MCP interface; configurable from a new MCP Settings page
- Multi-provider AI support — choose between OpenAI, Gemini, and Anthropic as your AI backend from the new AI Model Setup settings page; provider and model are independently configurable
- FluentCart workflow conditions (Pro) — branch automations on customer purchase history with three new conditions: Customer Purchased Product, Customer Purchased Package (Variation), and Customer Has Active License; enables product-tier routing and SLA enforcement automatically
- Easy Digital Downloads workflow conditions (Pro) — same set of commerce conditions (Purchased Product, Purchased Variation, Has Active License) now available for EDD customers
- Change Priority workflow action (Pro) — set a ticket's priority automatically as a workflow action step
- CLI migration support for Zendesk and HelpScout — import tickets, customers, and conversations via WP-CLI
- Load-more pagination for Previous Conversations sidebar widget
- Remote product search in Workflow commerce conditions — searchable product/variation picker for large catalogs
Improved
- AI response content now renders markdown (bold, lists, code blocks) correctly when inserted into the reply editor
- Workflow trigger fires an internal notification to assigned agents when an automation runs
- Previous ticket query scoped to agent visibility, preventing data leakage in the sidebar widget
- Redesign ticket watchers widget with collapsible toggle
- Redesign customer/agent ticket list thread, label with role icon badge
Fixed
- Agent @mention search failing with large agent lists — search is now server-side
- Inline pasted images not appearing correctly in sent email notifications
- Email addresses in internal notes being auto-converted to clickable hyperlinks
- Repeated replies closing tickets due to sticky close_ticket flag persisting across responses
- Attachment limit error message now shows the configured maximum instead of a generic message
- Agent signature and shortcode not applied in agent-initiated ticket notification emails
- Mailbox Settings error notification not displaying (wrong $notify call signature)
- Active navigation link using incorrect background color design token
Security
- Restricted saved reply access and sanitized agent AI guidelines input
2.2.1 23 May 2026 1 new1 improved1 fixed1 security
New
- Grid view layout for the ticket list
Improved
- Unified and improved dynamic support menu UI structure
Fixed
- Fixed issue with time tracking where working minutes were showing as null
Security
- Hardened ticket ID resolution in Customer Portal policy
2.2.0 20 May 2026 6 new4 improved5 fixed
New
- Internal Notifications module — agents now receive real-time in-app notifications for @mentions, ticket assignments and reassignments, customer replies, ticket close/reopen events, and Workflow triggers; fully configurable per event category with a self-notification toggle
- FluentBooking integration — insert available time slots from ticket replies, view upcoming meetings in the ticket sidebar, and log scheduled-meeting notes automatically
- Public ticket numbers with optional prefix support — configurable serial numbers display in email notifications, ticket UI, and Customer Portal; admins can set a minimum ticket number and per-product prefix via the fluent_support/ticket_prefix filter
- FluentCommunity as a global Customer Portal destination, embedding Fluent Support inside a FluentCommunity space
- Fluent_support/ticket_content_before_render, fluent_support/ticket_content_after_render, fluent_support/response_content_before_render, and fluent_support/response_content_after_render filters for developer control over ticket and response content rendering
- Signing Secret support for Slack and Telegram webhooks while maintaining compatibility with existing integrations.
Improved
- Customer portal destination setting — choose where ticket links in email notifications redirect (Customer Portal, WooCommerce My Account, or FluentCommunity)
- Attachment handling for agent-created ticket emails and pasted inline images
- Dark mode visibility for filters, switches, radios, tables, and reply controls
- Refined the ticket reply composer UI for a smoother and more intuitive reply-writing experience.
Fixed
- Customer Portal not immediately reflecting ticket status changes applied by a Workflow action (e.g., auto-close on customer reply)
- Fluent Support admin font (Inter) leaking into WordPress admin chrome outside Fluent Support pages
- Dark mode toggle switch colors in Global Settings
- Global Settings page design inconsistencies
- Shortcode attribute not normalizing to lowercase
2.1.1 10 Apr 2026 3 fixed
Fixed
- Fixed an issue where the global ticket summary was not rendering outside Fluent Support pages
- Fixed Slack notification sending issue (Pro)
- Fixed activity log staff filter dropdown collapsing issue
2.1.0 9 Apr 2026 7 new2 improved7 fixed
New
- Added Agent Groups to organize support teams and enable smart ticket distribution
- Added Agent Signature option for support agents
- Added Agent-Initiated Tickets (agents can create tickets on behalf of customers)
- Added new email template for Agent-Initiated Tickets
- Added file upload integration with Cloudflare R2 and Amazon S3 (Pro)
- Added Dynamic Sidebar Widgets system (hook-based, supports PHP and Vue components)
- Added fluent_support/should_send_notification filter to control notification delivery across channels
Improved
- Improved overall security
- Optimized database queries for better performance
Fixed
- Fixed Fluent Boards integration action availability in free version when plugin is active
- Fixed portal signup visibility issue when using shortcode attribute
- Fixed “Close Ticket Silently” not suppressing email notifications
- Fixed incorrect syncing of customer status with FluentCRM
- Fixed advanced filter deletion issue in tickets list
- Fixed theme mode toggle visibility issue
- Fixed untranslated strings in advanced filter options
2.0.6 5 Mar 2026 1 new1 improved7 fixed
New
- Zendesk migration improvement to collect archived tickets and resume previous migrations
Improved
- Core PHP framework
Fixed
- Onboarding dark mode design issue
- Bulk option checkbox now visible by default
- Ticket list not updating after bulk actions
- File upload limit validation issue after deleting previously uploaded files
- WordPress admin bar overlapping Fluent Support menu
- Agent reply count in reports incorrectly including internal notes
- Error when navigating directly to a ticket URL due to window.history.state being null
2.0.5 2 Mar 2026 3 new2 improved8 fixed
New
- Admin Dashboard Dark Mode
- Support for OpenAI GPT-5.2 & GPT-5.2 Chat models
- View Tickets (Read Only) permission
Improved
- Faster ticket list loading
- Optimized large-scale Zendesk migration
Fixed
- Draft Reply permission issue
- Attachment links during ticket merge
- Ticket content unordered list formatting
- Integration settings save button visibility
- “Waiting Since” tooltip date display
- Saved Replies left menu link
- Login page styling issue
- Date range picker responsive layout
2.0.2 9 Feb 2026 7 fixed
Fixed
- Fixed an issue where current ticket watchers were not displaying in the ticket list.
- Fixed an issue where ticket merging could fail from the ticket view page.
- Fixed an issue where reCAPTCHA settings were not saving properly.
- Fixed a responsiveness issue with the bulk actions bar in the ticket list.
- Fixed issues related to ticket migration.
- Fixed a customer profile update issue by treating customer IP fields as strings.
- Fixed a styling issue with the Ticket Merge dialog buttons.
2.0.1 6 Feb 2026 2 improved1 fixed
Improved
- Improved onboarding completion UI and post-onboarding navigation
- Improved sanitization and validation handling
Fixed
- Fixed Saved Replies modal showing stale content when editing
2.0.0 5 Feb 2026 1 new4 improved5 fixed13 changed
New
- Added Reports Stats API for product/business-specific insights.
Improved
- Improved Frontend Support Portal responsiveness and theme compatibility.
- Refactored Customer Portal SCSS variables for easier dark mode implementation.
- Updated core PHP framework; resolved PHP 8.4 compatibility issues.
- Improved input sanitization and validation.
Fixed
- Resolved issue where pressing Enter caused page reload instead of submitting forms.
- Fixed Block Editor styles not applying correctly on Customer Portal.
- Fixed WordPress 6.9 admin text editor toolbar compatibility issues.
- Fixed database table error when Activity Log feature was disabled.
- Fixed auto password generation issue for new users with empty password fields.
Changed
- Complete admin interface redesign with a modern layout.
- Full RTL (Right-to-Left) language support across the interface.
- Fully mobile-responsive experience across all modules.
- Revamped menu structure with dropdowns for better organization.
- Responsive hamburger menus for Main Menu, Settings, and Reports.
- Drag & Drop Image Upload for tickets.
- Ticket List Display Settings: manage layout and element visibility directly from the Display Settings icon.
- Compact Ticket List Layout for faster scanning and higher information density.
- Keyboard Shortcuts: Enable via Plugin Settings → Global Settings → Enable Keyboard Shortcuts. Click “Keyboard Shortcuts” to view all available commands.
- Migrated components to Options API and refactored Vue components for better performance.
- Prevented unnecessary API calls in Reports module.
- Separated personal reports from agent performance reports.
- Selected date range persists when switching report tabs.
2025 10 versions
1.10.4 21 Nov 2025 1 improved1 fixed
Improved
- Updated License Server
Fixed
- Issue with attachments not showing from third-party storage.
1.10.3 17 Nov 2025 1 fixed
Fixed
- Paid Memberships Pro widget was not visible for some customers.
1.10.1 3 Nov 2025 1 fixed
Fixed
- Fixed undefined safeUnserialize method error
1.10.0 23 Oct 2025 5 new1 improved
New
- Fluent Cart product purchase widget in the ticket sidebar.
- Fluent Cart product and order options in custom fields.
- Workflow trigger based on Fluent Cart product and order from custom fields.
- Option to integrate the customer portal into the Fluent Cart customer dashboard.
- Multi-select option for product filtering in tickets.
Improved
- Refined plugin performance for increased speed and efficiency.
1.9.2 20 Aug 2025 2 new3 improved2 fixed
New
- Product assignment to tickets in Workflow Actions.
- Support for custom field data in Outgoing Webhooks.
Improved
- Click-to-copy shortcode functionality on the Global Settings page.
- Smart code selection dropdown in Email Settings with click-to-insert functionality in WP Editor.
- Dash icon updated.
Fixed
- CSRF issue fixed on Report Export – nonce verification.
- Error during AI activity log cleanup.
1.9.1 15 Jul 2025 3 improved10 fixed
Improved
- After selecting the portal page, it now displays the page name along with the page ID.
- Enhanced data validation when creating a customer through the "Create Ticket on Behalf of Customer" module.
- Added a filter to control the display of bottom borders in email templates.
Fixed
- Custom field “required” validation not working under certain conditions.
- Start date does not display correctly in the Paid Memberships Pro widget.
- Design conflict with the Blocksy theme in the customer portal.
- Translation issues across various modules.
- Agents unable to edit additional data fields.
- Custom fields do not render properly in the admin portal when creating a ticket on behalf of a customer.
- Selected product displayed as ID instead of name in view ticket module.
- Change customer option showed only the current customer ID instead of the full list.
- Workflow didn’t work when Fluent Community plugin was inactive.
- Attachment access issue on symlinked servers using realpath.
1.9.0 28 May 2025 3 new2 improved7 fixed
New
- Integration with Fluent Community. (Pro)
- Informational replies on admin ticket responses.
- Help Scout, Freshdesk & Zendesk Ticket Migration Now Available in Free Version.
Improved
- Internal note functionality now works for closed tickets.
- Responses in closed tickets can now be edited.
Fixed
- Error message shown for the Priority field when the Product is required in the customer portal.
- Fatal error triggered by the Share Essentials weekly cron job.
- Customer responses not displaying in agent response stats within agent reports.
- Incorrect ticket response count shown in today's stats.
- Broken media upload CSS in the page editor caused by the [fluent_support_admin_portal] shortcode.
- "Waiting For Reply" filter not working in advanced filtering.
- Responsive issues in the Agent Portal.
1.8.8 22 Apr 2025 9 fixed
Fixed
- Ticket status was not displaying correctly on the ticket view page in the customer portal.
- File types, quantity limits, and file sizes were not displaying correctly in the customer portal.
- Missing translations in the customer portal.
- Changes to ticket form configurations were not reflecting in the customer portal.
- Removed unnecessary API call on the customer portal page.
- Custom field not updating correctly via REST API.
- Issue with Fluent Form and Fluent CRM integration.
- Issues with updating actions in the workflow.
- Issue with conflicting forms in the customer portal's registration and password reset process.
1.8.7 20 Mar 2025 3 improved11 fixed
Improved
- Enhanced and refined the Customer Portal UI/UX.
- New block editor for the updated Customer Portal layout.
- Resume options for incomplete Freshdesk ticket migrations.
Fixed
- Images pasted directly are deleted after some time.
- Unable to edit customers with no name in the customer list.
- Attachment issue when creating a ticket from Fluent Forms.
- Issue with unchecking agent permissions.
- Missing option to delete custom fields during creation.
- Creating an action in a workflow also creates a duplicate action.
- Advanced filter does not work when a multi-select option is selected.
- Unable to assign users to a new business box if the current one is restricted to agents.
- Product not displaying in WooCommerce widget.
- Conditional logic for custom fields not working properly when creating a ticket from the admin portal.
- Direct copy-paste of images was not functioning properly in multisite.
1.8.6 28 Feb 2025 3 fixed
Fixed
- Textdomain Consistency: Standardized all translation string textdomains across the plugin for better internationalization support.
- Enhanced Security: Implemented proper data escaping and improve overall plugin security.
- Media Protection: Reinforced security measures for attachment uploads by restricting direct access to image directories and implementing proper file path validation.
2024 7 versions
1.8.5 26 Dec 2024 3 new10 fixed
New
- Agent Time Tracking (Pro)
- Saved search (Pro)
- Keyboard Shortcuts
Fixed
- Issue where the Customer Portal's rich text editor reverted to a basic editor upon reload.
- Recaptcha functionality issue in the Customer Portal.
- WorkFlow action sequence title issue.
- Issue where embedded content appeared in preformatted form in the reply message after reloading.
- Compatibility issue with the Sequential Order Plugin.
- 404 error page not showing when an incorrect ticket number is entered in the ticket view URL.
- Error message displaying when the Customer Portal loads.
- Notes within a closed ticket becoming non-editable.
- Restricted agents being incorrectly assigned to a mailbox through the ticket dashboard's bulk action feature.
- Email verification message translation and verification message hooks not functioning properly.
1.8.2 25 Sep 2024 2 new8 fixed
New
- Workflow action sequence (Pro)
- Direct paste image in WP Editor
Fixed
- Required sign not visible for product options marked as required during ticket creation
- Reply button toggle option not working in the admin portal
- Issue with the route URL on the All Tickets page
- Filter not refreshing in the Customer Portal after clicking the (❌) icon in the search field
- OpenAI routing issue resolved
- CSS issue related to ticket filter theme in the Customer Portal
- Responsive issue on the view ticket page
- After importing tickets from another SaaS platform, the agent is imported but not synchronized with the system
1.8.1 10 Sep 2024 2 fixed
Fixed
- Email verification vulnerability issue in signup
- Customer portal ticket fetching vulnerability issue
1.8.0 15 Aug 2024 4 new7 fixed
New
- Integration with OpenAI (Pro)
- Product Filter and sorting option in customer portal
- Email verification in sighup for customer
- Two-FA in signing for customer
Fixed
- Freshdesk ticket migration issue
- Response message not being saved correctly in the auto-close settings
- Data remaining in the "Create Customer" form after creating a customer in the Customers module
- Form not resetting after creating a new ticket on behalf of a customer from the dashboard by support staff
- Shortcode always being pasted below the content
- Tickets still being deletable even when the "Delete Ticket" permission is unchecked
- Workflow issue when the ticket-closing condition is triggered
1.7.90 28 May 2024 6 new11 fixed
New
- Activity Trends by Time of Day (Pro)
- Integration with Fluent Boards (Pro)
- Integrations Logs
- Upload ticket attachments to their respective ticket folders in Google Drive, organized accordingly (Pro)
- Duplicate or clone workflows (Pro)
- Required option in product field (Pro)
Fixed
- If the site language is not set to English, the workflow always defaults to manual mode
- Inbox identifier css issue in all tickets table
- If anyone choose View dashboard and draft_reply then it will not show any tickets
- Freshdesk ticket migration issue
- Zendesk ticket migration issue
- Clicking the "Import Tickets" button in the ticket migration module opens multiple modals simultaneously
- Issue with Bookmark
- When the file name is too long, the file will not upload during ticket creation or in responses
- If a restriction is applied to a specific business box, it still appears on the dashboard
- MemberPress integration to show separate lists for recurring and non-recurring subscriptions
- The WooCommerce widget is not shown on the 'View Customer' page
1.7.80 3 Apr 2024 5 new10 fixed
New
- Restrict business boxes for specific agents
- Ticket search feature in customer portal
- MemberPress Integration
- Option to resume the migration process for the last incomplete ticket in Helpscout (Pro)
- Display the exact time of ticket or response creation upon hovering over it in the admin portal
Fixed
- Attachment download issue in email piping
- BetterDocs integration issue
- Agent Only field isn't displaying into the ticket
- Draft Reply approve button issue with attachment
- There is an issue with exporting the agent report time
- The Gravatar image link is causing a PHP 8.2 deprecated issue
- The issue with the "Enable Reply from Telegram" button in Telegram
- The Auto Close Settings are not saving
- Helpscout ticket migration issue
- When responding to emails in German, create a new ticket instead of replying.
1.7.72 10 Jan 2024 6 fixed
Fixed
- Notification integration settings issue
- Displaying an incorrect assigned agent name
- Links open in same tab issue
- Telegram reply issue
- Required functionality is not working in the conditional field
- Ticket status issue
2023 8 versions
1.7.71 23 Dec 2023 1 fixed
Fixed
- Email Piping Ticket Created Discord Notification Issue fixed
1.7.7 13 Dec 2023 5 new4 fixed1 security
New
- Trigger Fluent CRM automation within workflow (Pro)
- Agent feedback in ticket response (Pro)
- Agent permission for save response as draft
- New shortcode for agent title signature in the inbox settings
- Custom registration field using hooks
Fixed
- Agent can assign ticket without permission
- The time duration displayed for ticket creation and response creation is inconsistent
- Open a new thread in email for every response created
- Translation issue
Security
- MySQL orderby security issue fixed
1.7.6 7 Nov 2023 2 improved1 fixed1 changed
Improved
- Improved File Upload
- Improved UI
Fixed
- Dropbox and Google Drive File Upload Issues Fixed
Changed
- Full Rewrite of the File Upload & Remote Driver System
1.7.5 1 Nov 2023 3 fixed
Fixed
- Ticket id not included in outgoing webhook
- Update and delete issue in saved reply
- Time difference issue in saved reply
1.7.4 31 Oct 2023 4 fixed
Fixed
- Freshdesk migrator issue
- Added a few missing translations
- Summary report issue fixing for products and business inbox
- File upload and view issue for 3rd party
1.7.3 23 Aug 2023 2 new3 fixed
New
- Report by Product(Pro)
- Report by Business Inbox(Pro)
Fixed
- Create ticket issue for required fields is fixed
- Custom field not showing in the add field from
- Added missing translations
1.7.2 17 Jul 2023 2 fixed
Fixed
- Create ticket issue for required fields is fixed
- Custom field not showing in the add field from
1.7.0 14 Jul 2023 5 new5 fixed
New
- Support email cc
- Option to set dedicated mailbox for webhook
- Business box added in the workflow action and condition list
- Support file attachment upload in third party (Google Drive and Dropbox)
- Zendesk migrator
Fixed
- Work action ordering issue
- Custom field required in conditional form
- Conditional form rendering issue
- Ticket create using API endpoint
- Freshdesk migrator issue
