WooCommerce Help Scout changelog

Release notes for every version we have on record, newest first.

Latest 4.0.8 · 12 Oct 2026 40 versions Since Feb 2020

2026 4 versions

4.0.8 Latest 12 Oct 2026 1 fixed

Fixed

PLUGINS-3488 - Improved Help Scout security by restricting conversation viewing and replies to the logged-in customer who owns the conversation, requiring manage_woocommerce permission for customer lookup, and validating store manager authentication and OAuth state before connecting Help Scout.

4.0.7 26 Jul 2026 1 fixed

Fixed

PLUGINS-3387 - Add Configurable API Handler Setting (Standard / Custom v2) for Help Scout Integration

4.0.6 15 Mar 2026 2 improved1 fixed

Improved

PLUGINS-3256 - Helpscout: Improved security for REST endpoints.
PLUGINS-3257 - Helpscout: Improved REST route handling to prevent customer lookup errors.

Fixed

PLUGINS-3258 - Helpscout: Resolved an OAuth redirect issue on subdirectory WordPress installs.

4.0.5 15 Mar 2026 1 improved

Improved

PLUGINS-3213 - Stability update for Help Scout integration and improved support for various website structures.

2025 7 versions

4.0.4 24 Dec 2025 1 fixed

Fixed

PLUGINS-3039 - Helpscout Fixes

4.0.3 10 Oct 2025 1 fixed

Fixed

PLUGINS-3065 - Helpscout Fixes.

4.0.2 8 Apr 2025 1 fixed

Fixed

PLUGINS-3065 - Helpscout Fixes.

4.0.1 8 Apr 2025 2 fixed

Fixed

PLUGINS-3053 - HPOS: Incorrect Sidebar Endpoint for Guest Users.
PLUGINS-3054 - Help Scout Integration: 'Customer Not Found' Error.

4.0.0 8 Apr 2025 1 fixed

Fixed

PLUGINS-2949 - Shortcode [wc_help_scout_form] causes critical error.

3.9.9 15 Feb 2025 1 fixed

Fixed

PLUGINS-2819 - Missing customer data in sidebar.

3.9.8 21 Jan 2025 1 fixed

Fixed

PLUGINS-2864 - Update sidebar endpoint for guest user with HPOS enabled.

2024 5 versions

3.9.7 12 Dec 2024 1 fixed

Fixed

PLUGINS-2831 - Resolve Customer is Null issue.

3.9.6 3 Dec 2024 1 improved1 fixed

Improved

PLUGINS-2794 - Update hardcoded Accounts Page URL to be dynamic.

Fixed

PLUGINS-2814 - REST API endpoint bug reported by HelpScout.

3.9.5 16 Oct 2024 1 fixed

Fixed

PLUGINS-2762 - HelpScout Custom Sidebar App not working in PHP 8.

3.9.4 3 Sep 2024 1 improved

Improved

PLUGINS-2560 - updates inc. initial activation message and sign up link.

3.9.3 14 Mar 2024 2 improved1 fixed

Improved

PLUGINS-2429 - Update for WooCommerce Legacy API deprecation.
PLUGINS-2515 - Add HelpScout link on settings page.

Fixed

PLUGINS-2514 - Correct wording of Notes info on settings page.

2023 5 versions

3.9.2 20 Jul 2023 1 fixed

Fixed

PLUGINS-2190 - The "Ticket/Conversation" leads to 404 page error page on plugin's version 3.9.1

3.9.1 28 Apr 2023 1 fixed

Fixed

PLUGINS-2142 - Order data variable bug.

3.9.0 17 Apr 2023 1 improved

Improved

PLUGINS-1910 - Woo HPOS Compatibility Audit/Upgrade.

3.8.1 11 Apr 2023 2 fixed

Fixed

PLUGINS-2015 - Fix wrong comparison operator.
PLUGINS-2055 - Fix customers needs to revalidate every 2 days.

3.8.0 6 Feb 2023 1 fixed

Fixed

PLUGINS-1990 - Woo Review Issues.

2022 7 versions

3.7.0 22 Aug 2022 1 fixed

Fixed

PLUGINS-1727 - Resolve Authorisation validation issue.

3.6.0 2 Aug 2022 2 fixed

Fixed

PLUGINS-1660 - Check and fix any compatibility issue with PHP Version 8+
PLUGINS-1382 - Ensure token is refreshed and clean up comments.

3.5.0 28 Jun 2022 1 new1 fixed

New

PLUGINS-1337 - Create a new endpoint to allow for Custom Widget.

Fixed

PLUGINS-1572 - Fix Subscriptions intermittent cron error.

3.4.1 21 Apr 2022 1 fixed

Fixed

PLUGINS-1533 - Fix Notice errors in the plugin in 3.4 version.

3.4.0 7 Apr 2022 3 fixed1 changed

Fixed

PLUGINS-1453 - Fix fatal error which is causing subscriptions fail
PLUGINS-1396 - Fix Notice errors
PLUGINS-1518 - Language fixes

Changed

PLUGINS-645 - Support other languages

3.3.0 2 Mar 2022 1 fixed7 changed

Fixed

PLUGINS-997 - Fix various notice errors.

Changed

PLUGINS-207 - Validation errors.
PLUGINS-1241 - Add tab for ticket.
PLUGINS-1192 - Add a filter to hide helpscout in customer order page.
PLUGINS-381 - Cancel WooCommerce Subscriptions
PLUGINS-379 - Refund WooCommerce Charges Inside Help Scout
PLUGINS-1242 - Show conversation history on reply.
PLUGINS-1293 - Code improvement.

3.2.0 4 Feb 2022 1 fixed

Fixed

PLUGINS-1002 - Fix customer data not syncing on HelpScout mailbox.

2021 8 versions

3.1.0 4 Nov 2021 1 changed

Changed

PLUGINS-1240 - Incorrect API credentials should display useful message.

3.0.0 25 Oct 2021 3 fixed1 removed2 changed

Fixed

PLUGINS-1118 - Fix saved credentials being deleted on plugin deactivation.
PLUGINS-1201 - Fix validation error in sending email from order page.
PLUGINS-461 - Fix not displaying correct error on order page.

Removed

PLUGINS-869 - Removed duplicate “Create Conversation” button.

Changed

PLUGINS-1161 - Speed improvement.
PLUGINS-1072 - File upload minor adjustments.

2.9.2 11 May 2021 1 security

Security

PLUGINS-1017 - Fix file upload security issues

2.9.1 25 Mar 2021 1 changed

Changed

PLUGINS-990 - Further Ajax adjustments.

2.9.0 23 Mar 2021 1 changed

Changed

PLUGINS-990 - Ajax adjustment.

2.8.0 18 Mar 2021 1 changed

Changed

PLUGINS-974 - jQuery update.

2.7.1 1 Feb 2021 1 changed

Changed

PLUGINS-842 - Replace library (PCI Compliance check)

2.7.0 21 Jan 2021 1 fixed

Fixed

PLUGINS-826 - Fix debug notices.

2020 4 versions

2.6.0 30 Oct 2020 1 fixed1 changed

Fixed

PLUGINS-754 - Fix "Allow Access" button position

Changed

PLUGINS-769 - Customers not getting created in Helpscout

2.5.0 17 Sep 2020 4 fixed1 changed

Fixed

PLUGINS-500 Fixed error when submitting form on specific customers
PLUGINS-505 Fixed Code Error
PLUGINS-539 Fixed Support for Multiple Attachments
PLUGINS-498 Fixed Subject isn't being displayed on support conversation tab

Changed

PLUGINS-378 Syncing customers from woocommerce to helpscout

2.4.0 26 May 2020 1 changed

Changed

PLUGINS-350 overriding conversations.php templates in theme file

2.3.0 10 Feb 2020 1 fixed

Fixed

Refresh token api auth error fix.